xd99 Privacy Policy — Your Information Is Our Responsibility
This document provides a full explanation of how your personal information is collected, stored, and kept secure on the xd99 platform.
Welcome to xd99. This privacy policy document applies to Bangladeshi players and explains what information we collect about you when you use the xd99 platform, how we use that information, and how we keep it secure. By continuing to use our platform, you are considered to have given your consent to the data processing practices described in this policy. We are committed to protecting the privacy of your personal information and keep all your data secure using modern SSL encryption technology.
If you have any questions about this policy, contact us directly: [email protected]
1. Information Collection — What We Need to Know
1.1 Information Collected at Registration
When you open an account at xd99, we collect the following information:
- Full name (in either Bengali or English)
- Date of birth — for age verification (only persons aged 21 or above may open an account)
- Email address
- Mobile number (for bKash, Nagad, or Rocket verification)
- Password (stored in encrypted form — never kept as plain text)
1.2 Transaction Information
Information we process during deposits and withdrawals includes:
- Payment method type (bKash, Nagad, Rocket, Upay, or bank transfer)
- Transaction amount and date
- Last few digits of the mobile banking number (the full number is never stored)
- Transaction reference ID
Important: The minimum deposit amount is ৳500 and the minimum withdrawal is ৳800. A record of every transaction is stored on our secure servers.
1.3 Technical Information Collected Automatically
The following technical information may be collected automatically while you use the xd99 platform:
- IP address and device type
- Browser and operating system information
- Time spent on the platform and pages visited
- Cookie and session data
- Referral source (where you came from before reaching our site)
2. Use of Information — Why We Collect It
Collected information is used only for specific and legitimate purposes. The purpose of each use is clearly stated below.
Account Management and Security
Information is used to create, verify, and keep your account secure. We analyse information to prevent identity fraud and unauthorised access.
Transaction Processing
Information is used to complete deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate transaction records.
Customer Support
Our 24/7 live chat support team uses your account information to resolve your issues. All conversations are stored securely.
Service Improvement
User experience is analysed to continuously improve the gaming services, interface, and security measures of the xd99 platform.
3. Cookie Policy — Browser Data
What Are Cookies and Why Are They Used?
Cookies are small text files stored in your browser. xd99 uses cookies for the following purposes:
- Essential Cookies: Maintaining login sessions and ensuring secure browsing.
- Functional Cookies: Remembering your language preferences and other personal settings.
- Analytics Cookies: Collecting platform usage statistics that help us improve our services.
You can disable cookies by changing your browser settings, but some features of the platform may not work correctly as a result.
4. Information Sharing with Third Parties
When and With Whom Information Is Shared
xd99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: Payment gateways such as bKash, Nagad, Rocket, and Upay receive the minimum information necessary to complete transactions.
- Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe receive the information needed to operate their games.
- Legal Obligations: We may be required to provide information in response to lawful requests from relevant authorities.
- Fraud Prevention: Third-party verification services may be used to prevent fraud and money laundering.
Your information is not shared with third parties for any reason other than those listed above.
5. Data Security Measures
How We Protect Your Information
xd99 follows industry-standard technologies and practices to keep your data secure:
- SSL/TLS Encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored as plain text; strong hashing algorithms are used.
- Regular Security Audits: Our systems undergo regular security testing.
- Access Controls: Only authorised staff can access your information, and only when required for their work.
- Data Backup: Your information is backed up regularly and stored in encrypted form.
Response to Security Breaches
If a security breach occurs, we will notify affected users as quickly as possible and take the necessary steps to minimise harm. The relevant systems will be immediately isolated and an investigation will be carried out.
6. Your Rights
As a registered user of the xd99 platform, you have the following rights over your own information.
Right to Access
You may request to know what information we hold about you.
Right to Correction
If your account contains incorrect or outdated information, you may request that it be corrected.
Right to Deletion
Subject to certain conditions, you may request that your personal information be deleted. Some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to your information being processed for certain purposes, particularly for marketing purposes.
Right to Data Portability
You may request a copy of the information held about you in a portable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
How to Exercise Your Rights
If you wish to exercise any of the rights listed above, please contact us. We will process your request within a reasonable time and let you know the outcome. Identity verification may be required.
7. Data Retention
How Long Is Information Kept?
We retain your information only for as long as necessary:
- Account Information: For as long as the account is active and for up to five years after closure for legal purposes.
- Financial Transaction Records: Retained for as long as required under financial regulations.
- Communication Records: Customer service communications may be kept for up to three years.
- Technical Logs: System logs are generally kept for up to 90 days.
Once the retention period ends, information is securely deleted or anonymised.
8. Protection of Minors
Age Verification and Prohibition on Minors
xd99 is intended only for persons aged 21 or above. We do not knowingly collect any information from minors. Age is verified at registration and any attempt by a minor to open an account is rejected.
If a parent or guardian suspects that their child is using our platform, please contact us immediately. We will investigate the matter promptly and take the necessary action.
Contact: [email protected] or via 24/7 live chat.
9. Changes to the Privacy Policy
About Policy Updates
xd99 reserves the right to update this privacy policy from time to time. When changes are made:
- The update date on this page will be changed.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the platform after a change is considered acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about any changes to the policy.
10. Contact Us
Privacy-Related Contact
If you have any questions or concerns about this privacy policy, do not hesitate to contact us. Our team is always ready to help in Bengali.
[email protected]
24 hours a day, 7 days a week — fully in Bengali
We aim to respond to emails within 24 hours. For urgent matters, live chat is the fastest option.
Related Policies
Visit our other policy pages to learn more:
- Terms and Conditions — Full terms of service use
- Responsible Gaming — Safe and responsible gaming guidelines
- FAQ — Answers to common questions
- About Us — Learn about xd99