Frequently Asked Questions
All your answers at xd99 are right here
From opening an account to deposits, withdrawals, bonuses, and security — clear and detailed answers to the most frequently asked questions about xd99, all in one place.
xd99 is a trusted online gaming platform for players in Bangladesh. We know that both new and experienced players have many questions. That is why this page organises the most common questions by topic: account registration, transactions via bKash and Nagad, game rules, bonus terms and conditions, and responsible gaming — all explained clearly in English. If you do not find your answer, our 24/7 live chat support is always ready.
Account and Registration
To open an account at xd99 you need an active mobile number, a valid email address, and your date of birth. Enter this information correctly in the registration form. Please note that only people aged 21 or older may open an account at xd99. Only one account per person is allowed.
Go to the xd99 Login link from the top menu. Log in with your registered mobile number or email and password. If you forget your password, use the "Forgot password?" option and a reset link will be sent to your registered email. If you have trouble, contact us via 24/7 live chat.
Yes, xd99 follows an identity verification process to ensure security and fair play. You may be asked to submit a copy of your national ID or passport before making large withdrawals. Once verification is complete, your account security is stronger and transactions proceed without any issues.
No. Under xd99 rules, only one account may be operated from one device or one household. If multiple accounts are detected, all of them may be suspended and bonuses may be cancelled. This rule is strictly enforced in the interest of fair play.
Yes. As part of responsible gaming at xd99, players can temporarily or permanently close their account on their own. To use this option, contact us via 24/7 live chat or at [email protected]. The account will not be reopened within the set time period.
Deposits and Withdrawals
When depositing into xd99 via bKash, your balance is usually credited within a few minutes. The minimum deposit amount is ৳500. If the transaction is not confirmed, contact live chat with your transaction ID and it will be resolved quickly.
Yes. You can also deposit easily at xd99 using Nagad, Rocket, and Upay. The minimum deposit for any method is ৳500. Bank transfer is also available in addition to mobile banking. All methods are processed quickly and securely.
The minimum withdrawal amount from xd99 is ৳800. After the request is approved, the money usually reaches your bKash, Nagad, Rocket, or bank account within 10 to 45 minutes. If identity verification is complete, the process is even faster.
xd99 generally does not charge any extra fees for deposits or withdrawals. However, mobile banking operators (bKash, Nagad, etc.) may apply their own service charges. For bank transfers, the bank's own rules apply. Contact live chat for more details.
If a withdrawal is cancelled, the funds will be returned to your xd99 wallet. The reason for cancellation is usually incomplete KYC or unmet bonus wagering requirements. Email [email protected] or contact live chat and the support team will explain the details and resolve the issue.
Games and How to Play
xd99 offers betting on BPL and other international cricket matches. Place bets before the match or in-play on various markets such as match winner, top batter, total runs, and more. The odds and terms for each market are clearly shown on the cricket page. Check the odds carefully before confirming your bet.
RTP (Return to Player) is the theoretical percentage of total wagers that a slot game returns as prizes over the long term. It is a statistical average — there is no guarantee that this amount will be returned in every session. All slot games at xd99 use certified Random Number Generator (RNG) technology to ensure fair play.
Yes. xd99 is fully mobile-friendly. All games — slots, live casino, cricket betting, crash games, and wheel — can be played comfortably on Android and iOS smartphones and tablets through a browser. No separate app download is needed; you get the full experience directly from your mobile browser.
The xd99 live casino section offers live blackjack, live roulette, live baccarat, Dragon Tiger, and many other games with real dealers. World-class providers such as Evolution Gaming and Ezugi operate these games. Bengali-speaking dealers are also available at some tables.
Aviator by Spribe is a crash-style game where a multiplier gradually increases and can crash at any moment. If you "cash out" before the multiplier crashes, you win according to that multiplier. This type of exciting game is available on the xd99 crash games page.
xd99 features games from many top providers including PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. This means there is a wide variety across all categories — slots, fishing, card games, and live casino.
Bonuses and Promotions
xd99 offers new players a 100% first-deposit bonus of up to ৳10,000. This means if you deposit ৳5,000 for the first time, you receive an additional ৳5,000 as a bonus — giving you a total of ৳10,000 to start playing. To claim this bonus, keep the bonus option active at the time of your first deposit.
The welcome bonus has a 20x wagering requirement, meaning you must place bets totalling 20 times the bonus amount before you can withdraw. For example: if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets. After that, your winnings can be withdrawn normally.
After registering at xd99, you are automatically promoted to higher VIP levels through regular play. There are four levels: Bronze, Silver, Gold, and Platinum. Each level earns weekly cashback — up to 0.4% at Bronze, up to 0.8% at Silver, up to 1.1% at Gold, and up to 1.5% at Platinum. Your level is determined based on the amount and regularity of your play.
Yes. xd99 regularly runs various promotions — reload bonuses, cashback offers, free spins, and tournaments for special match occasions. Attractive offers come during special times like Eid, IPL, or T20 World Cup. Check the xd99 Casino page regularly for the latest promotions.
Generally, if a bonus is cancelled, your own deposited funds remain in your wallet and only the bonus portion is removed. However, there may be differences in some cases depending on the terms and conditions. It is wise to read the full terms and conditions carefully before accepting a bonus.
Security and Responsible Gaming
xd99 uses SSL encryption technology to keep all personal information and financial transactions secure. Your data is not sold or shared with third parties. Read our privacy policy page for more details.
No. xd99 is for people aged 21 or older only. Age is verified at the time of registration and accounts of minors are cancelled immediately. We ask parents to ensure that younger members of the household are not able to access this platform.
xd99 believes in responsible gaming. If you feel that gaming is having a negative impact on your life, contact us via live chat or at [email protected] — we will help you set up self-exclusion or a spend limit. Detailed tools and guides are available on the responsible gaming page.
Yes. All games at xd99 are operated using certified Random Number Generator (RNG) technology, which is independently audited. World-class providers such as PG Soft, Pragmatic Play, JILI, and Spribe ensure fair play. Every result is completely random and impartial.
If you see an unfamiliar transaction or login on your account, change your password immediately and notify our support team via 24/7 live chat. xd99 will investigate without delay and, if necessary, temporarily lock the account to keep your funds secure.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. Get an instant response via live chat.
For help by email: [email protected]